At Ceylon Crown, every gemstone and piece of jewellery is handled with care from the moment your order is placed until it reaches you. We understand that these are valuable and often meaningful purchases, so secure delivery is an important part of our service.

Shipping Within Australia

We offer secure, tracked shipping for orders throughout Australia.

Where appropriate, orders are insured during transit and may require a signature on delivery. This helps ensure valuable gemstones and jewellery are delivered safely to the intended recipient.

Once your order has been dispatched, tracking details will be sent to the contact information provided with your order.

Please make sure your shipping address and contact details are correct before completing your purchase.

International Shipping

Ceylon Crown can ship to selected international destinations.

International orders are sent using reputable tracked courier services, with the carrier selected according to the destination and value of the order.

As shipping requirements can vary between countries, some destinations or orders may require us to confirm shipping arrangements before dispatch.

If you're unsure whether we can deliver to your country, please contact us before placing your order.

When Will My Order Be Dispatched?

For loose gemstones and jewellery that are already available and do not require alterations, we aim to prepare and dispatch orders within 1–3 business days.

Some purchases may require additional time for security checks, documentation or preparation before they can be shipped.

Once dispatched, delivery times will depend on your location and the shipping carrier.

Please keep in mind that weekends and Australian public holidays are not considered business days.

Bespoke & Made-to-Order Jewellery

A bespoke piece deserves time and attention.

Because custom jewellery is created specifically for you, production and delivery timelines will vary depending on the design, gemstone, materials and complexity of the piece.

An estimated timeframe will be discussed with you as part of the bespoke process.

If you're creating a ring or piece of jewellery for a proposal, anniversary, wedding or another important date, we recommend letting us know as early as possible. We will always do our best to work with your timeframe, but we cannot guarantee a particular completion date unless this has been confirmed with you.

Ring Resizing & Alterations

If your jewellery requires resizing or another alteration before dispatch, additional preparation time will be required.

We will provide an estimated timeframe where possible once the required work has been confirmed.

We would rather take the necessary time to prepare your jewellery properly than rush a piece simply to dispatch it sooner.

Tracking & Delivery

Tracking information will be provided once your order has been dispatched.

Due to the value of our gemstones and jewellery, some deliveries may require a signature and cannot be left unattended or in a safe place.

We recommend using a delivery address where someone will be available to receive the parcel.

Once an order has been dispatched, delivery instructions and available redelivery options may be determined by the shipping carrier.

Insurance

Where shipping insurance is provided, your order will be covered during transit in accordance with the conditions of the relevant carrier or insurance provider.

If your parcel appears damaged when it arrives, please photograph the external packaging before opening it and contact Ceylon Crown as soon as possible.

Please retain all packaging until the matter has been resolved.

International Duties, Taxes & Customs

International customers should be aware that their country may apply import duties, taxes, customs charges or other fees when an order enters the destination country.

Unless expressly stated otherwise at the time of purchase, these charges are not included in the price paid to Ceylon Crown and are the responsibility of the recipient.

Customs rules vary significantly between countries, so we recommend checking your country's import requirements before placing an order.

Ceylon Crown cannot control decisions made by overseas customs authorities or guarantee whether duties or taxes will be charged.

Customs Delays

International parcels may occasionally be held by customs for inspection or processing.

Unfortunately, these processes are outside our control and can result in delays beyond the delivery estimate provided by the courier.

We will provide the shipping and order information reasonably required from our side, but Ceylon Crown cannot guarantee customs clearance times in another country.

Customers are responsible for ensuring that the gemstone or jewellery they purchase can legally be imported into their destination country.

Incorrect Shipping Information

Please carefully review your delivery details when placing your order.

If you notice an error, contact us as soon as possible.

We will do our best to update the address if the order has not yet been dispatched. Once a parcel has entered the courier network, we may not be able to change or redirect it.

Additional shipping costs resulting from an incorrect or incomplete address may be the responsibility of the customer.

Delayed or Missing Deliveries

Although we use tracked delivery services, unexpected delays can occasionally occur.

If your tracking has not updated for an unusual period or you believe your parcel may be missing, please contact us.

We will work with the shipping provider to investigate the delivery.

Please do not consider a parcel lost solely because it has arrived later than the initial delivery estimate. Courier and customs investigations may need to be completed before a shipment can officially be considered lost.

Receiving Your Ceylon Crown Order

When your order arrives, we recommend checking the parcel and its contents promptly.

If you believe an item has been damaged during transit, or if something is not correct with your order, please contact us as soon as possible and include photographs where relevant.

We want receiving your Ceylon Crown piece to feel every bit as considered as choosing it.

Questions About Shipping?

If you have questions about delivery, international shipping or the expected timeframe for a bespoke piece, please contact Ceylon Crown before placing your order.

We will be happy to discuss the most appropriate delivery option for your purchase.