At Ceylon Crown, we respect your privacy and understand the importance of protecting the personal information you share with us.

This Privacy Policy explains how Ceylon Crown collects, uses, stores and shares personal information when you visit our website, purchase a gemstone or piece of jewellery, make an enquiry, request a bespoke piece, subscribe to our communications or otherwise interact with us.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We May Collect

The information we collect depends on how you interact with Ceylon Crown.

This may include:

• Your name
• Email address
• Telephone number
• Billing address
• Shipping address
• Order and purchase information
• Products or gemstones you have viewed or expressed interest in
• Ring size and jewellery preferences
• Bespoke jewellery requirements
• Messages, enquiries and correspondence with us
• Payment and transaction information
• IP address
• Browser and device information
• Website activity and interaction data
• Marketing preferences

If you contact us regarding a bespoke piece, we may also retain information you voluntarily provide about the jewellery you would like us to create.

We only seek to collect information reasonably necessary for operating our business, providing our services and improving your experience with Ceylon Crown.

2. Information You Provide to Us

You provide personal information to us when you perform activities such as:

• Making a purchase
• Creating or using an account, where available
• Joining our mailing list
• Contacting us
• Requesting information about a gemstone
• Requesting a private consultation
• Enquiring about bespoke jewellery
• Providing shipping or billing information
• Communicating with us regarding an existing order
• Participating in a promotion or other website feature

You are responsible for ensuring the information you provide is accurate and current.

3. Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies and similar technologies.

This can include information about:

• Your device
• Browser
• IP address
• Pages visited
• Time spent on pages
• Products viewed
• Referring websites
• General interaction with our website

We may use this information to understand how visitors use Ceylon Crown, improve website performance, measure marketing effectiveness, prevent fraudulent activity and provide a better shopping experience.

4. How We Use Your Information

We may use personal information to:

• Process and fulfil orders
• Arrange payment
• Deliver gemstones and jewellery
• Communicate regarding your order
• Provide customer service
• Respond to enquiries
• Arrange consultations
• Develop and manage bespoke jewellery orders
• Provide information about gemstones or jewellery
• Manage returns, refunds or other after-sales matters
• Maintain appropriate business and transaction records
• Detect and prevent fraud or misuse
• Improve our website and services
• Analyse website performance
• Understand customer interests
• Measure the effectiveness of marketing
• Send marketing communications where permitted
• Comply with applicable legal and regulatory obligations

We do not use personal information for purposes unrelated to our business without an appropriate reason or permission where required.

5. Shopify

Our online store may be operated using Shopify, which provides the ecommerce platform that allows us to present and sell our products and services online.

When you interact with our online store, certain personal information may be processed by Shopify in order to provide ecommerce functionality, process transactions, maintain security and support the operation of the website.

Shopify may process information using infrastructure located outside Australia.

Shopify's own privacy practices are governed by its applicable privacy policies and terms.

6. Payments

Payments may be processed through third-party payment providers.

Depending on the payment method selected, your payment information may be provided directly to the relevant payment provider.

Ceylon Crown does not necessarily receive or store complete payment card information.

Payment providers may collect and process information in accordance with their own privacy policies, security practices and legal obligations.

We recommend reviewing the privacy information provided by your chosen payment provider if you would like to understand how it handles your information.

7. Shipping & Delivery Providers

When we arrange delivery of an order, we may need to provide relevant personal information to postal services, couriers, logistics providers or shipping insurers.

This may include your:

• Name
• Delivery address
• Telephone number
• Email address
• Information reasonably necessary to identify and deliver your shipment

We only provide information reasonably necessary to facilitate the delivery, tracking and management of your order.

For international orders, information may also need to be provided to customs authorities, border agencies, couriers or other organisations involved in international shipping and customs clearance.

8. Cookies

Our website may use cookies and similar technologies.

Cookies are small pieces of information stored on your device that can help websites function properly and remember information about your visit.

We may use cookies for purposes including:

• Website functionality
• Shopping cart functionality
• Remembering preferences
• Website security
• Analytics
• Understanding visitor behaviour
• Measuring advertising performance
• Personalising aspects of your experience

Some cookies may be provided by third-party services used by Ceylon Crown.

You can generally control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of our website.

9. Analytics & Advertising

We may use analytics and advertising technologies to better understand how people discover and use Ceylon Crown.

These may include services provided by companies such as Google, Meta or other technology and advertising providers.

Depending on the services we use, these technologies may collect information about your browser, device, website activity and interactions with advertisements.

This information can help us:

• Understand website traffic
• Identify popular content and products
• Improve website performance
• Measure advertising campaigns
• Understand how customers discover Ceylon Crown
• Show relevant advertising where permitted

Third-party providers may process information according to their own privacy policies.

10. Email Marketing

If you choose to subscribe to Ceylon Crown communications, we may send you information about:

• New gemstones
• New jewellery
• Collections
• Journal articles
• Bespoke jewellery
• Private viewing opportunities
• Ceylon Crown news
• Offers or other relevant updates

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication.

Unsubscribing from marketing does not prevent us from sending essential transactional communications relating to an order, payment, consultation or other service you have requested.

11. When We May Share Personal Information

We do not sell your personal information as a standalone product.

We may share relevant information with trusted third parties where reasonably necessary to operate Ceylon Crown.

These may include:

• Ecommerce platform providers
• Payment processors
• Shipping and courier companies
• Cloud and website hosting providers
• Email and communication platforms
• Analytics providers
• Advertising and marketing providers
• Professional advisers
• IT and security providers
• Government, regulatory or law enforcement authorities where legally required

We seek to limit information shared to what is reasonably necessary for the relevant service or purpose.

12. International Processing of Information

Some of the technology and service providers used by Ceylon Crown may operate or store information outside Australia.

As a result, personal information may be processed in other countries.

Privacy and data protection laws in those countries may differ from Australian laws.

Where appropriate, we take reasonable steps in relation to the service providers we choose and the way personal information is handled.

13. How We Protect Your Information

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.

Measures may include appropriate technical, administrative and organisational safeguards.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

You should also take reasonable precautions when using online services, including protecting passwords and avoiding sending sensitive payment information through unsecured communication channels.

14. How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purpose for which it was collected and for legitimate business, accounting, taxation, dispute resolution, fraud prevention and legal requirements.

The appropriate retention period may differ depending on the type of information.

When personal information is no longer reasonably required, we may delete, anonymise or securely dispose of it where appropriate.

15. Accessing or Correcting Your Information

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information you believe is inaccurate or out of date.

We may need to verify your identity before processing certain requests.

There may be circumstances where access cannot be provided or must be limited under applicable law. Where appropriate, we will explain the reason.

16. Your Privacy Choices

Depending on your interaction with Ceylon Crown and applicable law, you may be able to:

• Update or correct your information
• Unsubscribe from marketing communications
• Adjust cookie preferences through your browser or available website controls
• Request information about personal information we hold
• Raise a privacy concern with us

For privacy-related requests, please contact us using the details below.

17. Children's Privacy

Ceylon Crown's products and services are intended for adults and are not directed toward children.

We do not knowingly seek to collect personal information directly from children for the purpose of selling gemstones or jewellery.

If you believe a child has provided personal information to us inappropriately, please contact us.

18. Third-Party Websites

Our website may contain links to third-party websites or services.

Ceylon Crown is not responsible for the privacy practices, content or security of websites operated by other organisations.

We recommend reviewing the privacy policy of any external website before providing personal information.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, service providers or legal obligations.

When we make changes, the updated version will be published on this page and the "Last updated" date may be revised.

We encourage you to review this policy periodically.

20. Contact Ceylon Crown

If you have questions about this Privacy Policy, would like to request access to or correction of your personal information, or would like to raise a privacy concern, please contact us:

Ceylon Crown
Email: [insert customer service email]
Australia

We will aim to review and respond to privacy enquiries within a reasonable timeframe.